Hotel software built for how Bhutan actually sells rooms
We spent seventeen years running hotels here. Indian brands, UK brands, and other generic systems assume a simple stay and a guest who pays online. Tourism in Bhutan does not work that way.
A hotel has to work with Trade, DOT, and BAFRA, with travel agents, guides, and drivers, and with suppliers of vegetables, meat, gas, and groceries. Innora was built for that desk, by people from Bhutan, Kerala, and Singapore.
app.innorahotel.com
Owner and general manager board. Occupancy, arrivals, and the month.
The hotel sits in the middle of this
- Trade
- DOT
- BAFRA
- Agent
- Guide
- Driver
- Supplier
The problems
- 01
A generic folio cannot keep up. Groups, meal plans, extra beds, and comps change during the stay.
- 02
Guests rarely pay online. Agents run on credit.
- 03
Guides and drivers are part of the arrival, not a normal room sale.
- 04
Direct guests are the exception. The book is agents and groups.
- 05
The kitchen buys vegetables, meat, gas, and groceries from local suppliers, on accounts.
- 06
Trade, DOT, and BAFRA still have to be ready when an inspector comes.
What answers each one
- 01
Dynamic folio
Room, EP or MAP, extras, splits, and comps stay on one bill.
A generic folio cannot keep up. Groups, meal plans, extra beds, and comps change during the stay.
- 02
Agent credit and the city ledger
The account is there when there is no online payment.
Guests rarely pay online. Agents run on credit.
- 03
Guide and driver beds
They are recorded with the group, not lost in a notebook.
Guides and drivers are part of the arrival, not a normal room sale.
- 04
Agent and group reservations
That is the normal way a stay is made.
Direct guests are the exception. The book is agents and groups.
- 05
Supplier bills and stores
Vegetables, meat, gas, and groceries are on the hotel’s accounts.
The kitchen buys vegetables, meat, gas, and groceries from local suppliers, on accounts.
- 06
DOT assessment
The Hotel Classification checklist for Trade, DOT, and BAFRA / BFDA, which is how the desk names the food licence.
Trade, DOT, and BAFRA still have to be ready when an inspector comes.
The same desk prints the day sheet, registration, invoice, receipt, voucher, and kitchen ticket, and holds the rota for front office, housekeeping, food and beverage, maintenance, and management.
The product
The desk, the charge, and the close of the day.
01Front desk
Who arrives, who leaves, and who is in house.
app.innorahotel.com/erp/today
02Point of sale
A sale is a table, a room, or the counter. A room charge hits the folio in BTN.
app.innorahotel.com/erp/pos
Checkout sits between the room charge and night audit. Late morning, the stay settles to cash, card, or the agent’s city ledger.
03Night audit
Run it last. When it finishes, the business date rolls.
app.innorahotel.com/erp/night-audit
Guests book on the hotel’s own site from the same rooms the desk sells. See it on a demo.